Return Policy
At PwS Woodworking, we take immense pride in the quality and craftsmanship of our professional services and handcrafted wood products. Each piece is important to us and we want to be sure it is what you expect. If you are not satisfied with your purchase, we are here to help. We do our best to describe each piece, as stated before measurements are close but not always exact due to the configuration of the piece. Please feel free to contact us if additional photos or information is needed.
Return Window
Condition of Items
You have 14 calendar days to return an item from the date you received it.
Items must be unused, in the same condition that you received them, and in the original packaging.
Proof of Purchase
A receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Custom or personalized woodworking commissions.
- Items damaged through lack of proper care as specified in our care instructions.​
How to Start a Return
To initiate a return, please contact us via our website contact form or email us at sales@pwswoodworking.com with your order number and reason for return.
Refunds vs Store Credit
Once we receive and inspect your item, we will notify you of the status. Approved returns will be refunded to your original payment method or issued as store credit, per your preference.
Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.Â
Last Updated: May 3, 2026